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Where it all began

There are nine members of staff at Proactive Despatch. Each and every member of the team is totally committed to providing an excellent, first class service to our highly valued customers. Please see below for more information about each team member.

Meet the team

Paul Woods

Paul Woods

Managing Director LinkedIn Profile

Paul started Proactive Despatch back in 2008 and has spent the past nine years establishing our company as one of the North West’s leading courier firms. He has nearly twenty years experience of working in the courier industry but what really motivates Paul is delivering great customer service. Paul is here to service our staff and our customers and is committed to making our customers feel appreciated and ensuring that Proactive Despatch is a fantastic place to work!

Lynn Costello

Lynn Costello

Financial Controller

Lynn is Proactive Despatch’s longest serving employee, having been with the company since 2010. As Financial Controller Lynn keeps us on track by ensuring all payments go out on time and that we get paid in a timely manner from our customers. Like Denise she is another unsung hero ensuring we stay on top of all HR and Health & Safety issues.

Ross Price

Ross Price

Customer Service Team Supervisor

Ross is responsible for the smooth operation of the customer service team ensuring that we are always providing the absolute best service possible. As vehicle controller he communicates with our fleet of Service Providers on a daily basis in order to allocate jobs and ensure that all collections and deliveries are completed efficiently and in accordance with our customer’s expectations. He has a fantastic relationship with all of our Smiling Ambassadors and ensures they are fully briefed about where they need to be at all times. Having joined the company initially as a Customer Service Apprentice, Ross has really embraced the Proactive Despatch culture and brings a fantastic sense of humour to our head office team!

Will Lee

Will Lee

Special Projects

Will started with us in Summer 2014 and is now our flexible friend with a great understanding of our whole business. At Proactive, our business moves at a very fast pace and each of the team have a very specific role to do. Will completes anything the business needs outside of that. We are currently undertaking ISO accreditation's, which Will has a current brief to successfully deliver these within a specific time period.


Craig Hyland

Craig Hyland

Sales Director

Craig is our sales person with a difference, yes he loves closing deals and watching our business grow. However equally he loves finding out about businesses out there in the market and what makes them tick. Craig lives and breathes our company core values and culture, and having been a fundamental part of the business for the last few years, he also intrinsically understands how our operation works. This means he only promises what we can deliver (if you excuse the pun). p.s. he is one of life’s “good guys” and loves a cuppa. If you feel your current same day courier is neglecting you, or takes you for granted he would love to hear from you. Craig.hyland@proactivedespatch.com

Paul Hopkins

Paul Hopkins

Customer Retention Manager

Proactive Despatch like any other company worth their salt, have ambitious growth plans. As such we are always keen to speak to and attract new customers - that said, we absolutely do not do this at the expense of our existing loyal customers. Paul’s job is to ensure we live up to our promises and company values and keep our current customers loyal. Paul also ensures we live up to our core values of turning our customers into raving fans of our business, ensuring we remain consistent and not complacent.

Rebecca Lawton

Rebecca Lawton

Customer Service Assistant

Becky has been a key member of our Customer Service team for 2 years. Until she joined us Becky had worked at Tesco in their customer service department. She is full of enthusiasm and positivity and is looking to become a tried and trusted member of our team. Having a good grounding in retail will certainly help Becky at Proactive as she is already acclimatised to our customer is king philosophy. Welcome to the team Becky!

Denise Sanderson

Denise Sanderson

Accounts

Denise is one of our unsung heroes, her job is to make sure we invoice our customers correctly and promptly. She also keeps our “smiling ambassadors” continually smiling by ensuring they get paid on time. As well as being one of our heroes she also gives a great deal of her time to charitable causes ensuring she raises lots of money for causes that are close to her heart. In fact Denise is that much of a hero I am surprised she has not been signed up by Marvel to join the X Men team.


Sarah McGuiness

Sarah McGuiness

Customer Service Assistant

Sarah has been in the logistics industry for over a decade now, working in customer service departments of overnight parcel companies. Like us she is fanatical about Customer Service, and has joined a company where that desire to go above and beyond can really make a difference, not just to us but also to our valued customers. We think she will find working with us a refreshing change, as at Proactive we are genuinely able to take ownership of a customers consignment from start to finish. No more fire-fighting for Sarah just a chance to Proactively ensure customers goods always land on time and in one piece. We are delighted to have her as part of our team, and to give her the platform to show off her customer service skills.

Neil O'Kell

Neil O'Kell

Resource Manager

Neil is responsible for the upholding the standards of our couriers, as a one of our top performing couriers Neil is ideally placed to ensure we deliver legendary service to our customers. If you are interested in supplying courier services to Proactive Despatch, Neil would love to hear from you at neil.okell@proactivedespatch.com