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John Provides A Great Customer Experience!

by Dan

Sunday, April 20, 2014 3:53 PM

There is nothing more rewarding than receiving some great feedback from one of our valued customers. Frequently we receive feedback about the general service, which is always great to hear, but when the feedback is specifically relating to an individual working for Proactive Despatch, then we like to embarrass this person by sharing this feedback on our website!

John Tipton, our highly valued and much loved Operations Assistant, is the most recent recipient of some deserved praise. One of our customers recently got in touch to express his gratitude to John for his assistance in dealing with a potentially difficult situation. Our customer had received a late night, last minute booking which had to be dealt with urgently. He got in touch with Proactive Despatch and spoke to John, who quickly sprung into action and dealt with our customer’s problem from start to finish. Our customer was particularly pleased with the effective and consistent communication provided to him throughout the job, specifically mentioning that John acted in ‘a very efficient & meticulous manner from start to finish’.

Well done John! 

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