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Missed The Cut Off - Don't Panic

by Craig Hyland

Wednesday, February 08, 2017 1:33 PM

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It is a feeling that can be all too familiar. That sinking feeling when your biggest and most demanding customer requires an important delivery the following day and you have missed the collection cut off for your next day supplier.
Don’t panic. We are here to help.
 
At Proactive Despatch we genuinely see ourselves as a Customer Service Business that specialises in urgent same day logistics.

Our mission is to provide the highest possible standards of service to you, our customers on a consistent basis.

In order to give the absolute best service possible, we first need to know exactly what you want.

Our sales Manager Craig is charged with the task of visiting our customers regularly, ensuring we are always familiar with your ever changing needs.

On a recent visit to Manchester, Craig encountered a number of customers who had this very issue. One in particular is a huge international sports brand that supplies the football boots to Premier League teams on match day. If this was to not happen, it would certainly not go down well.

This customer had a case recently where they missed the 4pm cut off for their next day supplier. As Sir Alex Ferguson might have said it was “twitchy bum time”.

After calling us in a panic, the customer was absolutely made up that we were able to offer a number of solutions to help.
 
Collect Deliver
  • Within the hour before closing.
  • That evening from an employee address.
  • Early hour next morning from either business or home address.
  • Direct if delivery point open.
  • Hold and deliver next morning.
  • Collect early hours next morning and deliver direct pre 9am.
 
Needless to say the customer was very appreciative when we let them know that the goods had been safely delivered on time.
 
At Proactive Despatch, you can rely on us to be there whenever you need us, 24 hours a day, 7 days a week.

If you have an urgent need call us anytime on (T) 0333 003 0022 and we will be happy to help.
 
 
 

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