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"Wow, that’s fantastic!"

by Craig Hyland

Friday, March 31, 2017 9:32 AM

"Wow, that’s fantastic!". Those are the words every business wants to hear from its customers. But in an age where customer service standards are increasing and customer expectations are rising, is it becoming more difficult to provide that Wow factor and get the edge over your competition?

At Proactive Despatch that Wow factor is what we crave and one of our core values is to make you, our customers raving fans of our service.
 
But what really excites us is helping you Wow your customers.

 

At Proactive Despatch that Wow factor is what we crave and one of our core values is to make you, our customers raving fans of our service.
 
But what really excites us is helping you Wow your customers.The businesses we work with usually use us for three reasons;
  • Items are too delicate to get passed through the many hands of an overnight network.
  • Items are too important not arrive late or get misplaced temporarily or lost forever.
  • Or something has gone wrong somewhere. (eg the items should have been there yesterday and your customer is screaming).
However increasingly, businesses are realising that there are other advantages to using our service that can often be overlooked.
 
All companies have to manage their costs closely. So when it comes to delivery, many have a reliable next day/overnight solution for their product which is perceived to be cheaper than Same Day.
 
But what more and more companies are realising is that we can often deliver goods at a cost that is comparable or cheaper than a next day service but your customer gets a their goods Same Day!!!
 
Our sales manager Craig visited a one of a customer in Liverpool recently who send pallets to Manchester on a weekly basis. They use their next day carrier at a cost of around £35 - £40 per pallet space.
 
Craig informed the customer that using one of our Transit Sprinters they can send 4 pallets to Manchester for around £50.00 (that’s just £12.50 per pallet).
 
And the best bit – with our <1hr collection service, their customer will receive their goods within as little as three hours of ordering.
  • Customer gets their goods faster.
  • Company saves money and clears their warehouse quicker.
We can do this because we charge on the type of van used and distance travelled rather than per pallet space.
 
When we can help your customers say “WowI only ordered that today and it is here already” that could be the Wow factor we are all looking for.
 
For more information on saving costs and improving your service just give us a call on T 0333 003 0022

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