Running an urgent response same day courier company can be challenging. Everything is last minute.
Everything is important if it wasn’t, it would go through the over night networks.
Getting emails like we did from this lovely long standing customer makes it all a little bit nicer:
‘Dear Paul, Abi, Denise and everyone at Proactive Despatch,
I wanted to take a moment to express my sincere gratitude to all of you for the first-class customer service and unwavering support you’ve provided throughout 2025.
Your professionalism and responsiveness have made a real difference, and I truly appreciate the way you’ve handled any challenges that came our way with speed and efficiency.
A special apology to Abi for missing so many meetings this year—I really appreciate your understanding and flexibility.
I’d also like to give a big thank you to the accounts team and to Denise for your incredible patience with me, as I worked to get those PO numbers over to you each week.
Your cooperation and good humour have not gone unnoticed.
And thank you so much for the gifts—they were a wonderful surprise and greatly appreciated by my team!
It’s been a pleasure working with such a dedicated and ‘proactive’ team, and I look forward to continuing our partnership in the year ahead.
Wishing you all a wonderful Christmas and a successful 2026!’
How lovely was that 🙂
2025 was our best year yet.
We are looking for 2026 to be even better.
If you are a user of same day courier services in the North West of the UK we would love to welcome you as a customer.
Please be Proactive and reach out to us on:
T: 0333 003 0022
E:bookings@proactivedespatch.com