Do you trust the courier you work with? I mean do you really trust them? Do you trust them to respond to your request when needed? Do you trust them to listen effectively to your instructions when placing a booking? Do you trust them to send in a courier that is going...
A post from Paul Woods – Managing Director This morning, I have been on the phone to my mortgage provider, who until today have always provided a first-class service. I called in and the person I spoke to was not as efficient as I am used to from this company....
Lovely to receive the feedback below yesterday from one of our time critical engineering customers: ‘Morning Paul / Abi it’s not 2 hours ago I had a meeting with our new supply chain director and was showing him our updated OTIF report ( historical data 3 years...
A post from Paul Woods – Managing Director I have been working in this industry in this region since 2001 (yes, I had small spell in Leeds). I love the North West of England. I have always been made to feel welcome here Over the last two decades I have worked...
A post from Paul Woods – Managing Director For many years I refused to acknowledge my disability. I smiled at the right times when people asked “why I walked differently” I always wanted nothing more than to fit in and contribute to society. I partied hard as a...
At Proactive we have an excellent reputation for service, partly due to our ability of being able to take headaches away from our customers. Some of customers regularly say we make it look easy but…………. I would describe us like a swan on the river, all serene and calm...
