Last week the Citizens Advice Service published a “Parcels League Table” where it is fair to say the big parcel carriers did not score very highly.
Royal Mail topped the table for service, being awarded 3 stars out of 5.
Amazon came second with 2.75 stars.
DPD in third place with 2.25 stars.
Yodel with 2 stars.
Evri bringing up the rear with 1.75 stars.
It is fair to say we think all the companies involved would have hoped for a higher score.
The public perception of the big carriers helps companies like ours to shine brightly.
Yes, we are significantly smaller.
I acknowledge we do not process anywhere near the same amount of consignments the parcel carriers do.
We have a 4.9-star rating on Trip Advisor.
We have a 4.9-star rating on Google.
We recently polled 215 of our existing repeat customers.
92% of our customers rated us 9/10 or higher
66% rated us 10/10 or higher (we had one customer rate us 11 and two rate us 10.5).
27% rated us 9/10.
7% rated us 8/10.
1 customer rated us 6.5/10 as “we were new”. They have since resubmitted a rating of 10/10).
If you would love to work with a same day courier company that really delivers call one of the team on 0333 003 0022.