At Proactive Despatch we have an excellent reputation for service
However, like any business we are not perfect.
On occasion we drop the ball.
Things do not always go to plan.
However, we always look to learn from our mistakes.
We look to fix at root cause, so the problem does not reoccur.
We take ownership.
We communicate honestly.
We pick up the phone and talk to our customers, we do not hide behind email.
As a team we keep each other accountable.
Some of our strongest relationships have been cemented after we have redeemed ourselves following a challenge.
If you feel your current same day courier provider hides when there is a problem.
Please be Proactive and reach out to us:
T: 0333 003 0022
E: bookings@proactivedespatch.com