At Proactive we want to build proper working partnerships with our customers.
We want relationships not transactions.
We want to get to know our customers as people and not an email address.
We love talking to our customers, yes that’s right talking.
Not just emailing (I get sometimes it is easier).
We want for our customers to trust us
We want to understand their challenges so we can help solve them.
We want to ensure we are giving our customers the service they expect
That is why we are Proactive in name and nature.
Our Account Manager Abi saw 19 our existing customers face to face in March.
She asked them to score us out of 10.
Our average across all 19 customers was a awesome 9.9
If you feel that your current same day courier is transactional, and you would like a proper Proactive relationship please reach out to us on 0333 003 0022 or email bookings@proactivedespatch.com