For the past three days we have been documenting on here why we believe we are different to our competitors:
As a quick reminder these were:
Day One: We are Proactive not reactive
Day Two: We do not hide behind email
Day Three: We get out there and say thank you
Today: We are consistent and not complacent
One of our core values at Proactive is to be consistent not complacent.
We see our competitors behave with complacency all the time.
Not thanking their existing customers
Not going to visit their existing customers
Assuming that just because it is going well now, that it will always be that way.
We see them making decisions for short term gain.
We see them risking reputation to make a few extra quid.
We see them getting involved in everything and becoming a “Jack of all trades, master of none”
It is not there fault but we do not do it at Proactive
We believe that complacency is natural human trait that you have to work hard to avoid.
As leadership guru Jim Collins outlines in his book “How the mighty fall” complacency is the start of a businesses decline.
We know this at Proactive and as a result we work tirelessly to avoid it.
We know our valued customers are our coveted and being courted by our competitors.
We know it takes a good while to build up trust with a customer and only a second to lose it
As our good friend Nigel Taberner says,
“Trust arrives on foot but leaves on horseback.”
If you want to work with a same day courier company that I promise will never become complacent with your custom please reach out to us:
T: 0333 003 0022
E: bookings@proactivedespatch.com