Working in logistics we get hit with challenges all the time, most of which are out of our control.
Traffic delays on the M6.
Roadworks on the M25.
Couriers held up on their previous job, because the forklift driver that is there to unload them, is on a break.
At Proactive we always say we cannot control things like the above, but……
We can control our communication.
If we are going to be any more than 10 mins after the deadline we have agreed with out customer, we pick up the phone and tell them.
No hiding!
No reactive behaviours!
Just good old fashioned Proactive Service.
If you feel the same day courier you use does not communicate effectively please be Proactive and reach out to us on wither:
T: 0333 003 0022
E: bookings@proactivedespatch.com
We would love to restore your faith in the same day courier industry.