In my Proactive Despatch business, I have two job titles. The first one is Managing Director. The second is Profit Prevention Officer. I say the second one a little bit tongue in cheek, but I say this because: As a business we turn down opportunities that are not...
Ray Kroc, CEO of McDonald’s, famously said ‘Look after the customer and the business will take care of itself’. But whilst looking after customers is vital, it is not an easy route to business success. In the world of the same day courier, where anyone with a van and...
