At Proactive we know what we are great at. We do not do overnight parcels We do not do storage. We do not do international shipments. We are however world class at same day delivery. If you have something that is urgent and simply must hit it’s deadline. Or something...
At Proactive we want to build proper working partnerships with our customers. We want relationships not transactions. We want to get to know our customers as people and not an email address. We love talking to our customers, yes that’s right talking. Not just emailing...
In the same day courier space Proactive Despatch has many competitors. These range from the one-man band couriers (let’s call him Dave) through to the big players that have a national set up. Now Dave is great, cheap as chips as David Dickinson would say, since he has...
How nice to wake up to this review: ‘I have been using Proactive Despatch for over a year, I am by far not one of there biggest customers, but judging by the way I am treated by the staff, you would think I was spending millions with them! They have never let me...
A post from Paul Woods, Managing Director. ‘For those of you that know me well, know that I am a bit obsessed around customer service. This morning it has been revealed that WH Smith will be disappearing from our high streets after many years. No surprises here....
At Proactive we love all customers new and existing which is why we spend a good deal of our time ENSURING our customers are delighted with us. Shannon tried to call the customer below, was unable to reach him so she emailed, his response is below: ‘I am sorry I...
