Over the years people have been very kind to me about Proactive Despatch. They will say things like: Paul how do you guys have such a good reputation in an industry not known for customer service? Because i have been asked this question so many times, the answer just...
A post from Paul Woods – Managing Director ‘Craig and I once went to see a customer. He was into EVERYTHING logistics wise, he wanted to a one stop shop for his customers. He got involved in: Same day deliveries (through us at Proactive) Overnight parcels...
The dictionary definition of Proactive is: To create and control a situation rather than react to it. At Proactive we actively look for things that might go wrong, and take Proactive action to stop it happening. This is why when things happen on the roads, like...
Yes Yes I know he is two hours late, but he is just around the corner honest………. I know, I know she is forty mins late, and I’m sorry we did not let you know but she is 5 minutes away honest…….. Oh come on I know he is late but he cant help traffic. Our USP at...
To any existing or new competitor trying to have a crack at our valued customers. We see you. You may try and undercut us, but remember if you win a customer on price, you lose a customer on price. You can give your service promises You might do a great job for a bit....
