A Customer Not An Account Number

A Customer Not An Account Number

In the same day courier space Proactive Despatch has many competitors. These range from the one-man band couriers (let’s call him Dave) through to the big players that have a national set up. Now Dave is great, cheap as chips as David Dickinson would say, since he has...
“Champion of Customer Service”

“Champion of Customer Service”

A post from Paul Woods – Managing Director Yesterday I had a great catch up with a long-standing customer who is also a supplier. I really value our conversations because I always learn something and we have shared business values, especially around customer...
We Communicate

We Communicate

Just like every other same day delivery company we get stuck in traffic. Difference between us and our competitors is that we Proactively tell you, rather than wait for you to ring asking where the van is. If you want to work with a same day courier service that is...
Stelios Philanthropic Foundation

Stelios Philanthropic Foundation

A post from Paul Woods – Managing Director On Saturday I had the good fortune to be invited down to Stelios Philanthropic Foundation at their London HQ. My invite was as a result of being a third-place winner in the Stelios Philanthropic Foundation Disabled...
Not exactly brain surgery..

Not exactly brain surgery..

People ask me what we do at Proactive Despatch. We simply get your delivery there on time and in the same condition it was despatched. If we will be outside of the delivery window we agree, by any more then 10 mins we communicate. Not exactly brain surgery. Certainly...