At Proactive we are North West and Proud, We collect from the Northwest of the UK for onward delivery to ANY area of the UK. Using approx. 130 vetted couriers based all over the North West enables us to collect with the utmost urgency. Collecting as far west as...
Our aim at Proactive has always been “To be the champions of customer service in our industry” We set our stall out a long time ago. I knew the same day courier industry was full of apathy towards customers. It was in 1997, when I started in the industry....
Do you have a leaky bucket? Over the last week I have had the pleasure and misfortune (i will explain) of reading John Lamerton’s new book Retention first. This book gave me a great deal of pleasure because as the owner of a business which is nearly 20 years...
Morning Folks, A few questions for today Do you think your supplier truly cares about you? Or do they take your loyal custom for granted? If you use same day couriers and have answered yes in your head to either or indeed both of those questions, please reach out to...
On Tuesday I was a delegate on Stuart Mason’s disruptor podcast, and we had the privilege of hearing from one of my favourite business authors John Lamerton. On the webinar John talked passionately about his new piece of work “Retention First” a book...
