Happy One Year Workiversary Kirsty Today we celebrate the good fortune of being able to work with one of the loveliest people you could wish to work with. “Our Kirsty” has a long history as a customer service professional and since joining us she has not...
Friday Thank you!! 💖 As another week comes to an end (how fast is this year going!), I just wanted to say a big thank you to all our customers who were kind enough to get in touch and book with us this week. At Proactive Despatch Ltd. we really do value all our...
At Proactive we are North West and Proud, We collect from the Northwest of the UK for onward delivery to ANY area of the UK. Using approx. 130 vetted couriers based all over the North West enables us to collect with the utmost urgency. Collecting as far west as...
Our aim at Proactive has always been “To be the champions of customer service in our industry” We set our stall out a long time ago. I knew the same day courier industry was full of apathy towards customers. It was in 1997, when I started in the industry....
Do you have a leaky bucket? Over the last week I have had the pleasure and misfortune (i will explain) of reading John Lamerton’s new book Retention first. This book gave me a great deal of pleasure because as the owner of a business which is nearly 20 years...
