Do you have a leaky bucket? Over the last week I have had the pleasure and misfortune (i will explain) of reading John Lamerton’s new book Retention first. This book gave me a great deal of pleasure because as the owner of a business which is nearly 20 years...
Morning Folks, A few questions for today Do you think your supplier truly cares about you? Or do they take your loyal custom for granted? If you use same day couriers and have answered yes in your head to either or indeed both of those questions, please reach out to...
On Tuesday I was a delegate on Stuart Mason’s disruptor podcast, and we had the privilege of hearing from one of my favourite business authors John Lamerton. On the webinar John talked passionately about his new piece of work “Retention First” a book...
Over the last week I have been talking about why Proactive Despatch are a disruptor within our industry. On different days I talked about the fact that we: Are Proactive not reactive. Do not hide behind email. Get out there and say thank you to our customers. Are...
For the past three days we have been documenting on here why we believe we are different to our competitors: As a quick reminder these were: Day One: We are Proactive not reactive Day Two: We do not hide behind email Day Three: We get out there and say thank you...
