At Proactive one of our core values is – ‘To turn our customers into raving fans of our business’ Our theory is that if we achieve the above, we will have done so through our customer service efforts. Winning our customer’s trust takes time, turning...
A post from Paul Woods – Managing Director My lovely friend Cath Earl had just published a new book called “Plan a Sh!T day” If you find yourself procrastinating, overwhelmed or simply running out of time this book is for you. Written in Cath Earl’s warm...
Firstly the pic of Fergie is not there to alienate the Liverpool or Man City Fans. I am simply using Fergie to illustrate the below- We are coming into peak for most parcel carriers, and this is where they really start creaking. Do you have a really important shipment...
How lovely to wake up to reviews like the below: “The team were so helpful from start to finish, enabling a smooth process and rapid delivery of urgent goods the same day. Would 100% recommend for an efficient and friendly service!” If you feel you work...
The Jackson Five once sang “It’s as easy as abc” Well when you use Proactive Despatch, it is as easy as A B C and D. A: We collect on time. B: We deliver on time. C: Your freight arrives in the same condition it was despatched. D: We let you know of...
A post from Paul Woods – Managing Director I had a great session with my business coach yesterday which was really positive. There is a lot of doom and gloom around at the minute, if you watch the news or read the papers, we are screwed. That said at Proactive I...
