Proactive News

Stay upto date with our latest company updates, industry insights, and valuable information that will keep you informed and connected to the world of efficient and reliable deliveries.

A Customer Not An Account Number

22 May 2026 | Business

In the same day courier space Proactive Despatch has many competitors. These range from the one-man band couriers (let’s call him Dave) through to the big players that have a national set up. Now Dave is great, cheap as chips as David Dickinson would say, since he has...

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Guarantee!….??

9am Guarantee! Next day Guarantee! We’ll have it there guaranteed no worries!! What a load of tosh. There is not a courier company in the land that...

Stelios Philanthropic Foundation Awards

A post from Paul Woods - Managing Director Last year I was the proud recipient of 3rd place in the Stelios Philanthropic Foundation Awards for...

Consistent and Not Complacent

We know that our customers are being courted by our competitors constantly. This has driven us every single day since Paul launched the business...

It’s Not About You

A post from Paul Woods - Managing Director Being a leader is a privilege, but it is also a massive responsibility that I take very seriously. I had...

We are Shortlisted!!

Hi Folks, We are absolutely made up to reveal that Proactive Despatch has been shortlisted for two awards at this years Halton Chamber of Commerce...

Happy One Year Workiversary Kirsty !

Happy One Year Workiversary Kirsty Today we celebrate the good fortune of being able to work with one of the loveliest people you could wish to work...

Thank You Friday

Friday Thank you!! 💖 As another week comes to an end (how fast is this year going!), I just wanted to say a big thank you to all our customers who...

At Proactive we are North West and Proud

At Proactive we are North West and Proud, We collect from the Northwest of the UK for onward delivery to ANY area of the UK. Using approx. 130...

“To be the champions of customer service in our industry”

Our aim at Proactive has always been "To be the champions of customer service in our industry" We set our stall out a long time ago. I knew the same...

Do you have a leaky bucket?

Do you have a leaky bucket? Over the last week I have had the pleasure and misfortune (i will explain) of reading John Lamerton's new book Retention...

Does your supplier truly care?

Morning Folks, A few questions for today Do you think your supplier truly cares about you? Or do they take your loyal custom for granted? If you use...

“Retention First”

On Tuesday I was a delegate on Stuart Mason's disruptor podcast, and we had the privilege of hearing from one of my favourite business authors John...