Will my delivery go to the correct department? What we do at Proactive is not brain surgery or rocket science we simple listen to our customers and follow their instructions. Unlike the overnight parcel carriers with 150 drops a day on their van , we are not under...
As I am getting older you realise that life gives you lessons. One of those lessons I know and regularly share is this: “When you are having a bad time, in most cases it is only temporary and it will get better” However, I have learnt that the reverse of this is also...
A post from Paul Woods – Managing Director ‘How can I trust you to take care of my product?’ I think this can be best demonstrated by a little story from a few years back. A few years back I was invited by a Signage company to go in and discuss their...
‘How do I know the couriers you send in are going to represent my brand appropriately?’ To keep our prices competitive and to enable us to be more flexible, all the couriers we use are owner drivers. We have a full time resource manager who is tasked with...
We got this lovely testimonial yesterday, makes all the effort on service worthwhile when you get emails like this. “Hope you and all the team are keeping well? I just wanted to drop a quick email to praise the (as always) exceptional service the team delivers....
How do I know you are competitively priced? Our intention has never been to be the cheapest same day courier but we are certainly not the most expensive. We want you as a customer for life, and with it your loyalty and repeat business. We know we can only achieve this...
