Guaranteed.. Honesty!

Guaranteed.. Honesty!

9am Guarantee!.. Next day Guarantee!.. We’ll have it there guaranteed no worries!!.. What a load of tosh!! There is not a courier company in the land that can guarantee anything, let alone a delivery. To be fair we cannot guarantee we are going to wake up in the...
CHRISTMAS OPENING TIMES!

CHRISTMAS OPENING TIMES!

Well, everybody we are in our last real trading week before Christmas day. That said we are far from finished delivering at Proactive Despatch. We are fully available and operational all the way through with the exception of Christmas Day. If you need us this week, no...
Sheila’s Wheels 🚐💨

Sheila’s Wheels 🚐💨

Meet Sheila, our superstar lady courier!! Sheila is a bundle of positive energy and represents everything we are hoping to achieve at Proactive. That is to give our customers the absolute best service experience possible from start to finish. And Sheila not only has...
Comparing Eggs vs Eggs or Not…

Comparing Eggs vs Eggs or Not…

Last week the Citizens Advice Service published a “Parcels League Table” where it is fair to say the big parcel carriers did not score very highly. Royal Mail topped the table for service, being awarded 3 stars out of 5. Amazon came second with 2.75 stars. DPD in...
Customer Service is Growing!

Customer Service is Growing!

Yesterday we talked about Abi moving on to our BDM team to help her with her development and to help us win new business. Today we want to talk about bridging the gap. We have seen some companies over the years, keep talented people in the same role, not progressing...
Helping Abi Grow Professionally

Helping Abi Grow Professionally

One of our core values at Proactive Despatch is: “To help our team grow professionally and personally”. Abi joined just a smidge over two years ago as a resource allocator, then moved into customer services where she has been absolutely brilliant. She comes into work...