Proactive / Reactive

Proactive / Reactive

The dictionary definition of Proactive is: To create and control a situation rather than react to it. At Proactive we actively look for things that might go wrong, and take Proactive action to stop it happening. This is why when things happen on the roads, like...
We would love to restore your faith !

We would love to restore your faith !

Yes Yes I know he is two hours late, but he is just around the corner honest………. I know, I know she is forty mins late, and I’m sorry we did not let you know but she is 5 minutes away honest…….. Oh come on I know he is late but he cant help traffic. Our USP at...
Bring it on!

Bring it on!

To any existing or new competitor trying to have a crack at our valued customers. We see you. You may try and undercut us, but remember if you win a customer on price, you lose a customer on price. You can give your service promises You might do a great job for a bit....
A Customer Not An Account Number

A Customer Not An Account Number

In the same day courier space Proactive Despatch has many competitors. These range from the one-man band couriers (let’s call him Dave) through to the big players that have a national set up. Now Dave is great, cheap as chips as David Dickinson would say, since he has...
“Champion of Customer Service”

“Champion of Customer Service”

A post from Paul Woods – Managing Director Yesterday I had a great catch up with a long-standing customer who is also a supplier. I really value our conversations because I always learn something and we have shared business values, especially around customer...
We Communicate

We Communicate

Just like every other same day delivery company we get stuck in traffic. Difference between us and our competitors is that we Proactively tell you, rather than wait for you to ring asking where the van is. If you want to work with a same day courier service that is...